Support
We are here to help. Most answers are below. If you need more help, write to us.
Email us
We answer within 2 business days.
[email protected]In the app
Open Settings and tap Help to send us a message from your account.
Report a safety problem
To report a user or content, use Report in the app. For urgent danger, call your local emergency number first.
Community guidelines
Questions and answers
Is Frienlo free?
Yes. The Basic pack is free. The Pro pack and coins are paid options.
Who can see my location?
Only the people you choose for each sharing: friends, close friends or people nearby. Other people see the distance, not your exact position, unless you share a place.
Does Frienlo track me in the background?
No. Frienlo uses your location only while the app is open and you share. Never in the background.
How long does a sharing last?
2 hours by default. You can end it earlier at any time.
How do I delete my account?
In the app, open Settings and tap Delete account. You can also send us an email. See the account deletion page for all steps.
Which languages does Frienlo support?
English, Russian, Turkish, French, German, Spanish and Arabic.